FAQ 2018-03-20T10:48:31-07:00

InfiniteStream FAQ

InfiniteStream is easily setup up by simply watching the following instructional video.

If you can connect to WiFi or a hotel internet, your InfiniteStream box will work. Watch this video to see how we get up and running quickly in a hotel room with an internet connection. Apple and Roku cannot do this!

Unlimited 3rd arty app access, premium upgrades, addons and security says it all in a nutshell. Based on the following points, it’s crystal clear that you can be comfortable and confident choosing InfiniteStream over other boxes. We are different than both major price point levels in the industry – we run circles around the $99 boxes, and our proprietary firmware and security set a firm distinction between InfiniteStream and our competitors.

  • First, we have a proprietary firmware that can be updated in an instant – “Over-the-Air” – through an easy download directly to your box...
  • Support, Support, SUPPORT…With our “LIVE CHAT” support, there will always be someone to help you make your InfiniteStream experience as smooth as possible…Other lower quality box providers charge for this feature if they even have it at all… When you purchase InfiniteStream it’s free!!!
  • Access to thousands of 3rd party apps to make your streaming experince that much better
  • Instructional Videos… so you can start using your box immediately. The competition sends you a box and a prayer.
  • Firmware updates…Very similar to an update for your phone, at InfiniteStream we are always working on new software to enhance your viewing experience. The last thing you want to do is buy a generic box that will never be updated…it’ll work for a few months, and then you have a paper weight!
  • Custom remote control just for you, only InfiniteStream has its very own custom remote with every option you need to get the full functionality out of your viewing experience.
  • Return policy, only InfiniteStream offers a 7 day money back guarantee and one year warranty on all boxes.

No, all you need is an internet connection 10mb or faster.

Yes & Yes! The receiver comes with a one-year warranty and 7 day money back if you’re not satisfied. The 7 day money back guarantee is based on date your receive your purchase.

Each headunit comes with a remote, HDMI cable, and power cord.

USB (3), Optical, WiFi Antenna, HDMI, LAN, Power and SD memory

Each receiver works with one TV at a time but the unit is so small it can easily be moved into other rooms. You can also easily take it to a friend’s house to show it off!!!

Yes most definitely. “Streaming” media is viewing content that already exists on the Internet. Many people get confused between downloading (which is illegal depending on licensing), uploading copyrighted material (which is illegal without licensing), and copying or selling material (which is illegal). Streaming and watching content that you have the rights to without downloading is legal. InfiniteStream does not download, upload, copy, or store any media. InfiniteStream has no connection or association with websites that host or store media content.

No, you cannot download!!! We don’t recommend it (do not do it….EVER!!!), as downloading content is illegal if you do not already own the content or own the licensing right of what you are looking to download.

No. We only charge you for the purchase of the InfiniteStream equipment. We do not have any associations, connections or control over the streaming media that you choose to view on InfiniteStream. Some apps that you can use with the InfiniteStream give you access to “free content” and so-called “free content”. It is the responsibility of the end user to make sure that the content they are viewing is entirely legal and lawful for them to view as InfiniteStream provides no warranties or licenses to view ANY content.

No. We cannot guarantee the quality, durability, longevity or integrity of ANY streams. These streams originate with third party entities and are completely out of our control or influence. As long as you have a good quality broadband connection you should always experience a more than satisfactory stream. The vast majority of streams are HD quality, and others are good to great quality. If a stream is not adequate or of a poor quality, then that is the issue of the provider of that stream, and not InfiniteStream.

There are two main reasons for this: 1. The stream that you are trying to connect to does not have enough bandwidth to deliver the stream adequately. The solution to this is to simply stop the stream and choose another lawful provider of that content. 2. Your Internet or WiFi connection is inadequate. The solution to this is either upgrade your Internet connection or start using an Ethernet (wired) connection instead of your WiFi connection. Some people have even purchased a more powerful WiFi router.

That is entirely up to you. The InfiniteStream box can provide a lot the same viewing material and much more, but requires a different viewing habit than network viewing provides. Most of our customers are media lovers so one option is to keep your current provider and use your InfiniteStream with your various subscriptions to watch exactly what you want. InfiniteStream has no recording or playback facility like some devices that satellite or cable companies provide. If you like to record your shows then it may be wise not to cancel all your subscriptions, but it is entirely possible to cut them back to the very basic service. Everything else can be viewed on your InfiniteStream as long as you have a good quality broadband Internet connection and your favorite subscription services.

In most cases your WiFi should provide sufficient speeds to be able to use your InfiniteStream. If not you can either purchase another wireless router or connect directly with the LAN Ethernet cable.

Yes. Remember NetFlix requires an account and paid subscription service. However, you can download and use Netflix, Hulu, AmazonPrime, etc through the GooglePlay Store or the TV App Store on the box.

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